In 2019 she did 11 TCI trainings—yep, 11!—plus boot camps, flying down from Sydney to Melbourne for the face-to-face events.
“My beautiful now-fiance told me after one training that when I came home I was the really inspired, outrageous, energised, vibrant, passionate Paula he met all those years ago,” she recalls.
“TCI was rebooting me!”
A couple of conversations later with head trainer Matt Lavars, Paula was officially on the Wow team, moving with her fiancé Joseph, dozens of plants and a tapestry done by her Croatian mother to beachside St Kilda.
Since then, Paula has spoken to around 2500 students—that’s 10 or 15 every day. Here she reveals her ‘why’ and how to nail supporting anyone:
What does your job involve?
Student support emails, call backs, responding to students on Face Book. Responding to questions whether it be personal development, business development, coaching skills, micro-coaching. I also do planning sessions with students who have just enrolled.
Biggest challenge in your role?
That there aren’t enough hours in the day!
Best thing about your role?
Making a difference by supporting people to live their dreams and overcome challenges to take action.
How can anyone nail supporting someone else?
By really being into them. Don’t make it about you. When you listen, listen. Don’t listen to respond. Let go of the need to have answers and fix the situation. Be there for the other person, by their side as an equal, hearing their story, holding space. People are starved of significance and attention, so witnessing them is powerful.
Which qualities are behind your success?
My willingness to get shit wrong. Not needing to be top dog. A deep genuine love and care for people. Humility, fun, being expressive and being very connected with who I am. I’ve battled with my weight most of my life and it’s also been a really wonderful gift. I haven’t been able to rely on having a great body so I’ve had to have a great personality. That means I can build relationships with anyone and see past the physical.
What is TCI’s great strength?
Supporting people to feel fully taken are. Over-delivering. I absolutely love TCI and am super grateful for the consistent support. As a student, after my car accident, I went AWOL and was not in a very well state and I consistently got calls from TCI. I was met with love and support and encouragement that helped me overcome shame around not having the answers.